Booking and Refund Policy

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Helga’s Pet Resort

Booking and Refund Policy

Boarding offers
  • Offers are provided based on our availability for the dates you have requested.
  • Change of booking dates is dependent on availability, and cannot be guaranteed.
Booking confirmation
  • Bookings are held for 72 hrs (3 days) pending payment in full.
  • Payment can be made by bank deposit as per your invoice.
  • Visa or Mastercard payments can be made by phone.
Booking changes
  • No refunds for early returns or shortened bookings.
  • Variations to animal type or quantity can only be accommodated if a suitable kennel is available
Cancellations:

Off Peak:

  • $50 non-refundable admin fee for all cancellations

Peak bookings (Christmas / New Year):

  • $100 non-refundable with at least 2 months notice
  • 50% refund with at least 1 month’s notice
  • NO refund with less than 1 month notice of arrival date
COVID:
  • The refund policy applies as stated if your planned destination goes into lockdown. Please have an alternate travel plan.
  • If LOCAL lockdown: a full refund or credit is available