Boarding Agreement

Pets MixedWhere Pets Love to Stay

Helga’s Pet Resort – Boarding Agreement – Ver 1.3.2

Pet Parent Name:___________________________________________________

Our Promise:

  • Helga’s Pet Resort will make every effort to keep your pet/s healthy, safe and content during their stay.
  • We work diligently to provide a secure, healthy, safe environment and minimise risk.

Part 1:  Conditions of Boarding (All Pets):

In this agreement, the pet’s owner will be referred to as the ‘Pet Parent’, and Helga’s Pet Resort Pty Ltd will be referred to as HPR.

By leaving pet/s with HPR, the pet parent certifies the accuracy of all information provided and acknowledges agreement to this contract which will create a lien over the pet/s.

Fees and Charges

  1. The Pet Parent agrees to fees and charges as invoiced. There is no refund or credit for early return and collection.
  2. The Pet Parent agrees to pay all costs and charges not later than the day of admittance and any additional charges incurred by their pet/s must be paid before pets leave HPR.
  3. All boarding rates are invoiced for the day of check-in with a 10am check-out on final day. Another day will be added for collection after 10am, plus an out of hours fee if collected or dropped off outside open times.
  4. Out of hours actions are at the discretion of HPR and may incur an additional charge. An out of hours fee is applicable for pre-arranged or unannounced collection.
  5. A first day non-refundable deposit is required to confirm a booking at off peak times.
  6. At peak times such as school breaks and the Christmas/New Year period, payment in full is required to confirm and hold a booking.
  7. Between Dec 15 and Jan 15,  $100 of the boarding fee is non-refundable.
  8. The Pet Parent agrees to pay all costs and charges for special services requested.
  9. The Pet Parent agrees to pay all veterinarian costs occurred while in the care of HPR.
  10. The Pet Parent agrees to leave a letter of notification with the owner’s Vet, however, the closest Vet may be the one contacted.
  11. If all charges are not paid, HPR has the right to offer the pet/s for sale. If such sale does not secure a price adequate to cover the cost of the debt, the pet parent is liable to HPR for the difference. HPR may take this course of action if not advised of a change to pick-up date within five days of the pre-advised dates, and arrangements for payment are not satisfactory.
  12. As the Pet Parent, I understand that Helga’s Pet Resort will surrender any pet to the RSPCA or rehoming organisation after 5 days if the account is overdue or the pet has not been collected.

Personal belongings are left at the pet parent’s risk:

  1. HPR, or any of its employees or volunteers, will not be held responsible for items lost, damaged, destroyed or left behind on these premises such as toys, bedding, collars, etc.

Medical Care:

  1. The Pet Parent has provided evidence of current and up-to-date vaccination details for the duration of the stay.
  2. The Pet Parent has provided all relevant medical details, medications and supplements.
  3. HPR has been informed of all existing injuries, medical conditions and behaviour traits.
  4. The Pet Parent guarantees that pets have been wormed for intestinal and heartworm where applicable.

Diet

  1. Where the Pet Parent provides a special diet, meals are individually packaged and labelled.

Injury and Illness

  1. The Pet Parent accepts responsibility for any injury, sickness (including canine cough and/or cat flu), death, loss or damage of any kind.
  2. The Pet Parent accepts responsibility for veterinary costs if a pet is injured; in the kennel/cattery or cage, during play time or in the small dog social environment. Payment must be made to the Veterinary Surgery or to Helga’s Pet Resort prior to collection.
  3. Pets that appear to have been mistreated, attacks or injures other animals or people may be referred to NT Animal Welfare.

Permission to use Photos

There are many endearing moments that we would love to share with others with photo’s of your pet/s, but we recognize that for privacy reasons you may not wish photo’s to be shared. Please tick your preference.

_______I give permission for Helga’s Pet Resort to use images of my pet/s in their Webpage, Facebook or Print Advertising.

_______Please do not use images of our pets in Webpage, Facebook or Print Advertising

I have read and accept the terms of this Boarding Agreement as a condition of Boarding my Pet/s at Helga’s Pet Resort.

Print Name: ___________________________

Signature:______________________________

Date: _____ /_____ /______


Agreement on Social Play for Small Dog Boarding.

 Social play is available for small dogs during the day.

  1. The Pet Parent acknowledges and agrees that their pet may encounter and be permitted to interact and play with other dogs and with Helga’s Staff members.
  2. The Pet Parent understands that social play is monitored, and dogs are assessed for sociability and compatibility.
  3. Dogs not suitable for socializing should be housed in an individual kennel.
  4. Entire males are closely monitored and may need separate play times.
  5. Dogs that show aggression are removed and given separate play time or an individual kennel. However, any dog may become aggressive to other dogs without warning.
  6. Although rare, the Pet Parent accepts that injuries can occur during social play. Veterinary care will be obtained as required and owner notified.
  7. If your dog injures another dog, you agree to accept responsibility for Vet and associated costs. 

Acceptance of Risk: I as the Pet Parent (owner) accept conditions and responsibility as described here for social play and wish my small dog to engage in social play.

 Print Name: ___________________________ 

Signature:______________________________

Date: _____ /_____ /______


Shared boarding with your own pets.

1.     Generally, pets from the same family get on well together.

  1. We monitor behaviour both in and out of the kennel, but dogs, cats or other pets may injure each other or themselves by excessive movement or rough play.
  2. When confined in a kennel together in an unfamiliar environment they may show aggression to each other or during play an exercise yard. Injuries may occur as a result. Veterinary care will be obtained as required and owner notified.

Acceptance of Risk: I as the Pet Parent (owner) accept conditions and responsibility as described here for my pets to board together.

Print Name: ___________________________

Signature:______________________________

Date: _____ /_____ /______